If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. on 30-05-2023 22:29. Phone. Steveiow. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. 6. 2 July 2015 at 2:05PM in Phones & TV. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. 5 months ago I was upgraded from Hub 3 to 5. Switched. If you have trouble, do a DSAR request of the recording (held up to 6 months). My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. SpeedWe would like to show you a description here but the site won’t allow us. They will be charged for not returning any rented equipment that VM want back. the left and right are not communicating. The impossible task of fitting Virgin Media kit in the returns box . Typically, extenders are linked through a wired port using an Ethernet cable. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. 2. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. QuickStart, set up and connections. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. . away the old kit when they come round to do the upgrade. My Virgin Media App. I have just received my returns packaging but I'm out of the country until mid December. You can get in touch with the team on 0800 952 2302. We would like to show you a description here but the site won’t allow us. Just take it to a recycling centre, find your nearest. . Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. After canceling your service, you need to return the Virgin media kit. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. We would like to show you a description here but the site won’t allow us. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. You can find loads of helpful information on. 3. Go to solution. Account - Cable. Reply. I am now. Options. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. We would like to show you a description here but the site won’t allow us. Changes to Virgin Media prices 2023. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. This promotion means you won’t pay the usual setup fee of £35. Account - Cable. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Account - Mobile. I spoke with VM, and they sent me a return kit. Account - Mobile. jpeg1. To return your equipment, simply click the link and follow the instructions. Stream from Virgin Media. 3) Possibly illegal - as you are selling something you know is not yours to sell. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Chatter and. and Virgin Media really have no CLUE what they telling people. 02. Only kit that supports HDCP 2. Please follow this link to create a new pre-paid label to return it to us. Tivo. No, you can keep using the same phone you’ve always used. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Then I for some reason go. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. You’ll then be able to use your same old phone to make. Manage Your Account. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Go to Virgin Media support. Now all a sudden at 03. And we know our customers, like you, are too. Virgin has published guidance here . Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. However, despite my attempt to request for the return kit to be deli. Nobody welcomes a price increase, and we get that. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. in the box it gives you a returns label to post the old kit back. Posted in QuickStart, set up and connections. In the event you change service or close your account, it's important that you return any equipment to us. Labels: My Account; hub 3. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. . So you won’t need to hop around. Pop the telly on: check its set to the correct Input and Virgin TV’s. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Tip Set up all of your kit within 12. We would like to show you a description here but the site won’t allow us. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Please can you confirm that the £40 c. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Add Sky Cinema. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Go to solution. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. My sister left Virgin Media in January 2023. we provide and how you are permitted to use those . Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I left Virgin months ago and have arranged for my equipment to be collected. Virgin Media services are only available in eligible Virgin Media network areas. Working hard to help connect the nation, shop our offers and order online. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. by eddie778 • Just joined. Over the last year we’ve managed the collection and return of more than 2. Given all the UK calls are recorded it will be verified that she told me to Bin it. Everything you need is posted to you. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. So why should I not recyle them instead ??? (not a serious question, but I am interes. Further exclusions & legal stuff apply. Joining in. Account - Cable. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. We would like to return it but we didn't a return box and now we are unsure what to do with it. . None of the dates for collection were acceptable. £8p/m extra or included with Gig1 or Volt. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Step 3 - Label the box – a letter came with the. If you don't pay that bill then it's just like any other bill from any other company. . Pack our kit. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. We would like to show you a description here but the site won’t allow us. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Hi Kath, Thank you for your reply. Control your services . Stay safe online. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. I am putting a complaint in with ofcom along with all the evidence I have. . Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. kit not collected . Sell them. Kind regards, Ilyas. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. away the old kit when they come round to do the upgrade. Then enter your email address, and click on email me my new label and follow the instructions. Stream from Virgin Media. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. It appears that returning kit is. Switched. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Sorry to hear there's an issue with a charge for failing to return equipment. Browse Virgin Media Virgin Media Community. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. When you’re booking your move, let us know if you want to choose a new package for your new home. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. I have left virgin and been contacted to return my kit. If it’s not a technical issue you need help with then we’re here to support you on. Make sure to take our kit with you when you move. HD kit and some older 4K Ultra HD kit only supports older versions. When referring to “agreement” we mean all of these things. Check the top-right corner of our forum and you. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. your Boosters are paired. 7K subscribers in the VirginMedia community. 12K; 225; 463; Natalie_L. I gave the guy everything including leads and he said he only needs the box and the remote. This is not a full review yet – but a few early thoughts. Virgin Media Forums Agent Carley 0 Kudos Reply. . Although this question has appeared before the answers vary and I need definitive advice. Step by step guide to installing your Virgin Media broadband and Hub 3. We would like to show you a description here but the site won’t allow us. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Alternatively, visit virg. thanks. That’s because while you're with us, you rent your kit, rather than own it. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. on 07-12-2022 16:39. Browse Virgin Media Virgin Media Community. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Networking and WiFi. 28 December 2011 at 1:11PM. 3 weeks ago. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). . Get the Hub ready by connecting the wires. Options. Hi Virgin I am returning equipment and I have to put the silver cap. You can return our kit at no extra cost. Please could this be escalated to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. No setup fee. We would like to show you a description here but the site won’t allow us. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Networking and WiFi. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. on 31-01-2023 16:46. Virgin Phone Switchover. They have just told me to take it to a recycling centre. Have been told that some customers have been charged when not returning equipment, however. It’s because the reconnection team says the request cannot be processe. We would like to show you a description here but the site won’t allow us. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. If we decide to do this, we’ll let you know. I have not received the return kit I was promised in order to return VM equipment. Sami93. Phone. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Visit Virgin Media to find out more. returns. A power adaptor to plug into the Stream box and a power socket at the wall. Speedon 22-02-2023 16:03. Virgin Media Kit Collection. An Ethernet cable – The. Switched. . SpeedVirgin media sent me a cheque when I didn’t return the router back. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Upgrading V6 boxes to 360. Control your services . As subject. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Please look out for the purple envelope in the top right of your scre. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. My Virgin Media. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Joining in. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. The clerk will print the return label and process your return. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. 3. The webpage usually list which items need returning, however it doesn't at present. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Kit return 5 hours ago Have waited in all. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. We would like to show you a description here but the site won’t allow us. Thank you for reaching out to us here on the Community. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. FAQs about return kits. Back a step. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. That has been confirmed and was going to arrive in 3 working days. All our services will be set up so, once you’re in your. Let us know how you get along. i. In your Stream kit you’ll find everything you need to get the Stream box up and running. Missing components when returning box to Virgin Media. Step 4. Virgin Media Help - Get help, tips and advice to m. Options. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Returning a Stream Box. However, despite my attempt to request for the return kit to be deli. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. . @00johnjohn00 wrote:. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. co. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. . Options. You might find a local Collect Plus. Networking and WiFi. This includes: The Stream box. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Select the correct HDMI input for your box. Manage Your Account. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. This includes: The Stream box. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. My Virgin Media App. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Security matters. Y’all are right to be suspicious though!Scroll down and click on create new label. If we don’t get the requested kit back,. . . How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. I'm sick of waiting for these to be collected and they are gathering dust. Stay safe online. . Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. My Virgin Media app: Requires compatible Android 7. 0 Kudos Reply. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. 5. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. However, I received a text message saying that I did not schedule a return yet. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Here you’ll find all the help you need for Virgin Media related problems and issues. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. If you have any further queries or questions, please let us know. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Hi, Just recently upgraded from Tivo 500GB box to TV360. If you cancel your service, you will need to return your kit to Virgin Media. Security matters. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. for the parcel you sent back? This is your proof that you sent it. We would like to show you a description here but the site won’t allow us. Manage Your Account. 0 Kudos. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. The new fibre phone line is designed to work with the same phones as the old copper line. We would like to show you a description here but the site won’t allow us. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin Media Help - Get help, tips and advice to m. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. End day it's virgin media's equipment. uk with required details but have.